Last Updated: March 18, 2021
Information We Get from You
Information You Provide to Us
In general, you may visit the Website without telling us who you are or sharing any Personal Information with us. When you register for an account for the Services (an “Account”), use other aspects of the Services, or communicate with us for customer service or technical support for the Services, we may ask you to provide certain Personal Information, as set forth below. You may decline to do so, in which case, some features of the Services may not be available, may be limited in performance, or may not work at all. You may also voluntarily provide Personal Information to us. The information that we collect and use may include the following kinds of Personal Information:
- Your name
- Email or login
- Phone number
- Birth date, birth time, birth place, and current location
AstroGraph uses third parties to collect and process payments--we do not collect or store your credit card information.
Information Collected from Devices
When you access the Services using a computer or mobile device, including, without limitation, a desktop computer, laptop, mobile phone, tablet, or other consumer electronic device (each, a “Device”), we may collect information from your Device, including information related to your behavior and activity while using the Services, such as:
- IP address
- Browser type
- Operating system and version
- Local time zone
- Date, time, and activity of each visitor request
- Referring site and/or search engine
- Device type (e.g. desktop, laptop, tablet, phone, etc.)
- Device manufacturer
- Screen size
- Language preference
Information Collected by Cookies and Similar Technologies
When you access or use the Services, we use Google Analytics to assign random, unique numbers to your Device by placing small data files on your device. These data files enable our Services to work properly by recognizing your Device when you use the Services. These data files may be cookies, pixel tags, other local shared objects, or similar technologies provided by your browser or associated applications (collectively, “Cookies”). Google Analytics generates a Cookie to capture information about your use of the Services. Cookies are used to compile anonymized information about website activity to improve our Services and to provide other related services. Google Analytics may use a portion of your IP address to identify its Cookie.
If you prefer not to receive Cookies through the Services, you may opt out of Google Analytics or control how your browser responds to Cookies by adjusting the privacy and security settings of your web browser. Unless you set your browser settings to refuse all Cookies, our system may issue Cookies when you access or use the Services.
How We Use Information
In general, we use the information we collect to provide you with the best possible Services, and continually improve them over time.
- create user accounts and/or profiles through registration and import user contacts;
provide the Services and notices related thereto;
- analyze, improve, and customize the Services;
- provide customer and technical support for the Services;
- conduct surveys, research, and audits;
- receive user feedback;
- provide information to our representatives and/or advisors, such as our attorneys, accountants, and others to help us comply with legal, accounting, or security requirements;
- detect, prevent, and investigate actual or suspected fraud, hacking, infringement, or other misconduct involving the Services.
We will comply with legal requests for information when we have a legal obligation to do so, but we cannot provide information we do not have.
How We Share Information
AstroGraph does not sell your Personal Information to third parties, nor do we disclose Personal Information to third parties for direct marketing purposes.
We take your privacy seriously and may disclose Personal Information only as follows:
TO CUSTOMER SUPPORT EMPLOYEES. Authorized customer support employees may access your Personal Information as needed to resolve issues you encounter on our Services and help you use our Services.
We may share information about you for legal, safety, and security reasons. We may share information about you if we reasonably believe that disclosing the information is needed to:
- comply with any valid legal process, governmental request, or applicable law, rule, or regulation.
- investigate, remedy, or enforce potential Terms of Service violations.
- protect the rights, property, or safety of us, our users, or others.
- detect and resolve any fraud or security concerns.
- We may share information about you as part of a merger or acquisition. If AstroGraph gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes.
WE DO NOT SELL PERSONAL INFORMATION
We have never sold your Personal Information, and we will not sell your Personal Information to third parties for their use without your consent.
Links to third-party websites
Social Media Features
Information You Share Socially
Keep in mind that the users who view any content you share (e.g. your profile or your DMs) can always save that content or copy it outside the app. So, the same common sense that applies to the internet at large applies to AstroGraph as well: Don’t share or make public any content that you wouldn’t want someone else to save or share.
How we secure, store, and retain information
We take reasonable technical and organizational precautions to protect the confidentiality, security, and integrity of your Personal Information. We use security measures to help protect your Personal Information against loss, misuse, or unauthorized disclosure, but we cannot guarantee the security of information transmitted to us over the internet. We strive to use commercially acceptable means to protect your Personal Information, but there is no guarantee that information may not be accessed, disclosed, altered, or lost. Therefore, we cannot guarantee absolute security of your Personal Information. You also play a role in protecting your Personal Information. Please safeguard your username and password for your Account and do not share them with others. If we receive from you instructions to use your Account login information, such as when contacting our customer service, we will consider that you have authorized those instructions. You agree to notify us immediately of any unauthorized use of your Account or any other breach of security related to the Services. We reserve the right, in our sole discretion, to refuse to provide the Services, terminate your Account, and to remove or edit content.
The Personal Information that you provide to us is generally stored on servers maintained by AWS, or Amazon Web Services. These servers are located in the United States. If you are located in another jurisdiction, you should be aware that once your Personal Information is submitted through our Services, it will be transferred to our servers in the United States and therefore governed by local data protection laws, which can vary state by state.
AstroGraph is headquartered in the United States, but be aware that third party services may be located around the world. If you are using our Services from outside the United States, be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.
We use email to respond to support inquiries and to share information about our products, services, and promotional offers that we think may interest you. If you prefer not to receive these messages from us, you can unsubscribe at any time. If you need any assistance in unsubscribing from our Services, please let us know by emailing email@example.com.
We, at AstroGraph Software, are committed to providing the safest online environment possible for our customers. Every page of our website is secured by GeoTrust, utilizing the highest level of encryption and security possible.
All credit card transactions are directly processed by Stripe, a world leader in secure online transactions, and never pass through our server. We do not store your payment information on our website. Stripe releases no information from your transactions to third parties.
If you have any questions or comments, please contact us:
- By email at firstname.lastname@example.org
- By phone available 9 AM - 5 PM Pacific Time at (831) 425-6548
- In writing at
251 Dufour St.
Santa Cruz, CA 95060