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Chart created using TimePassages Astrology Software

Frequently Asked Questions


 
  1. What shipping options do you offer on your website?

  2. What forms of payment methods do you accept on your website?

  3. What are the benefits of AstroGraph membership?

  4. How can I subscribe to the AstroGraph mailing list?

  5. How can I learn more about astrology?

  6. Is my information kept private and secure on your website?

  7. How do I enable my software's features?

  8. How can I upgrade to other editions of TimePassages?

  9. I just updated, where are my old charts?

  10. What are the system requirements to run TimePassages software?

  11. How can I change the way the charts are displayed?

  12. How can I display just the major aspects?

  13. Can I change how exact an aspect must be?

  14. Why does it display a planet close to the house cusp in the next house?

  15. Can I sell the reports that I create with my TimePassages software?

  16. Where is my order?

  17. If I need further support, how can I contact a support person?

 

1. What shipping options do you offer on your website?

For software, we offer Standard shipping and handling at $7.50 which arrives within 5-7 business days from the shipment date, or Priority shipping and handling which arrives within 3-5 business days from the shipment date. Reports can either be delivered electronically with no additional shipping charge, or we can print and ship them for a $5 printing fee plus our shipping and handling fee described above. Our other products' shipping prices may vary. Add $10 to Canada and Mexico, $25 for international shipping addresses.

 

2. What forms of payment methods do you accept on your website?

We accept Visa, MasterCard, Discover, and American Express.

 

3. What are the benefits of AstroGraph membership?

AstroGraph member's benefits include: Personalized member's area - Where you can view your recently ordered reports, check on the status of your orders, and more; Easy report orders - We will save all report information you enter in your personal profiles list; Easy checkout - We will save your shipping and billing addresses in your personal address book; Easy sign up - By answering just a few questions, we will immediately set your new member's account; And It's Free!

Sign Up Now!

 

4. How can I subscribe to the AstroGraph mailing list?

You can subscribe to our mailing list by signing up for membership or on our homepage.

 

5. How can I learn more about astrology?

At AstroGraph.com, we have a number of learning tools for those new to the subject of astrology. We have several articles written by Henry Seltzer that give an overview of the history and context of astrology. As well as an online learning center, free montly horoscope, and our TimePassages Astrology Software which includes a detailed manual with an introduction to astrology, an astrological glossary of terms, and an astrological diary.

 

6. Is my information kept private and secure on your website?

Yes. We are committed to providing the safest online environment possible for our customers. We ensure that your information will be encrypted and kept safe as it travels through our system. And we will not release any of your information to third parties.

For more information, please see our Security and Privacy Policies.

 

7. How do I enable my software's features?

After installing TimePassages, start the application. To activate the Enable Dialog, look under the Help menu on Windows (or the Edit menu before version 4.2), or the TimePassages menu on Mac for the correct choice based on your edition, e.g. "Enable Standard Features." When the dialog appears, you must type your name, serial code, and enabling code exactly as they appear on the letter you received with your software. Be careful to type the information *exactly* as given, upper and lower case for the name field with no additional spaces; upper case letters in the code field and include dashes. Copying and pasting is the most reliable way to accomplish this.

 

8. How can I upgrade to other editions of TimePassages?

Once you have installed any edition of TimePassages, upgrading is easy. Just purchase the upgrade or add-on desired from the following link, and we will email you a new code to enable the features. No further installation is necessary.

Order your Upgrade or Add-on Module now!

 

9. I just updated, where are my old charts?

The installation location may have changed. By default, TimePassages used to install into the "C:\AstroTimp" folder on Windows, and "TimePassages™ Folder" on Mac. Since version 4.2, TimePassages installs into the "C:\Program Files\TimePassages" folder on Windows and "Applications/TimePassages Folder" on Mac. You may decide to move your existing chart files to the new installation directory from the existing location.

 

10. What are the system requirements to run TimePassages software?

Windows 98/2000/ME/NT/XP or
Mac OS X version 10.2 or later
64 MB RAM (128 MB RAM recommended) and
40 MB hard disk space.

 

11. How can I change the way the charts are displayed?

There are several options to change the way the charts are displayed. The main display options are available from the "Display" menu under "Display Options..." There are further display options in the "Display" menu under "Aspect Options..." and "Aspect Orbs..." For further information, please refer to the manual.

 

12. How can I display just major aspects?

Some aspect options are available in the "Display" menu under "Aspect Options..." The orb for each aspect can be adjusted in the "Display" menu under "Aspect Orbs..." If the orb is set to "-1" that aspect will not be displayed.

 

13. Can I change how exact an aspect must be?

The orb for each aspect can be adjusted in the "Display" menu under "Aspect Orbs..." If the orb is set to "-1" that aspect will not be displayed.

 

14. Why does it display a planet close to the house cusp in the next house?

If a planet is within three degrees (default) of the next house cusp, that planet will be displayed at the beginning of the next house for interpretation. However, this option can be adjusted or turned off in the "Display Options..." under the "Display" menu.

 

15. Can I sell the reports that I create with my TimePassages software?

TimePassages Commercial License gives you the right to sell the reports created by the Standard or Advance Edition of the software, along with several necessary tools for doing so. With the Commercial License you can edit the Commercial License Text to include your own branding, as well as save the interpretation reports to PDF format through the “print to PDF” facility of the OS for handy distribution or web site promotion.

We have recommended retail prices from $14.99 to $29.99 depending on the type of report - (You can get a sense of what to charge customers from the Reports section on our website) this means your investment turns to profit quickly! And we offer the Commercial License for a one-time fee.

Learn more about our Commercial License.

 

16. Where is my order?

Orders are shipped within three business days from the date they are ordered. Please allow 3-5 days for Priority shipments, and 5-7 days for Standard shipments. Customized products may take longer to process.

To track the status of your order, please check your Order Status page.

 

17. If I need further support, how can I contact a support person?

Just click the support button in the lower right of our website.